Is your Arlo camera offline and not connecting to the network? This common issue can be frustrating, but the good news is that it’s often easy to fix. In this guide, we’ll explore the top reasons why your Arlo camera goes offline and provide step-by-step solutions to get it back online.
Why Does My Arlo Camera Keep Going Offline?
Several factors can cause your Arlo camera to lose connection, including:
- Weak Wi-Fi signal
- Power issues
- Outdated firmware
- Internet connectivity problems
- Sync issues with the base station
- Environmental interference
Let’s dive into each potential cause and how to fix it.
1. Check Your Wi-Fi Connection
A weak or unstable Wi-Fi signal is one of the most common reasons for an Arlo camera offline error.
How to Fix Wi-Fi Issues:
✅ Move the camera closer to the router – Ensure the camera is within a strong signal range.
✅ Restart your router – Unplug it for 30 seconds and plug it back in.
✅ Check for interference – Other devices (microwaves, cordless phones) can disrupt Wi-Fi signals.
✅ Use a Wi-Fi extender – If the camera is far from the router, a range extender can help.
2. Verify Power Supply (Battery or Wired Connection)
If your Arlo camera is battery-powered:
🔋 Check battery levels – Low batteries can cause the camera to go offline.
🔋 Recharge or replace batteries – Use only Arlo-recommended batteries.
If your Arlo camera is wired:
🔌 Ensure the power adapter is properly connected – Loose cables can disrupt power.
🔌 Try a different outlet – Faulty power sources may cause connection issues.
3. Restart Your Arlo Camera
A simple restart can often resolve connectivity problems.
Steps to Restart Arlo Camera:
- Remove the battery (if applicable) for 10 seconds, then reinsert it.
- Unplug the camera (if wired) for 30 seconds, then plug it back in.
- Wait for the camera to reboot – The status light should turn solid green.
4. Update Arlo Camera Firmware
Outdated firmware can cause connectivity issues.
How to Update Firmware:
- Open the Arlo app or log in to my.arlo.com.
- Go to Settings > Device Info > Firmware.
- If an update is available, click Update.
- Wait for the process to complete and restart the camera.
5. Check the Base Station/SmartHub Connection
If your Arlo camera connects via a base station (like Arlo SmartHub or Arlo Base Station):
Troubleshooting Steps:
✅ Restart the base station – Unplug it for 30 seconds and reconnect.
✅ Check Ethernet connection – Ensure the cable is securely plugged in.
✅ Sync the camera again – Press the sync button on both the camera and base station.
6. Ensure Proper Internet Connection
If your internet is down, your Arlo camera will go offline.
How to Check Internet Issues:
🌐 Test other devices – See if other devices are connected.
🌐 Contact your ISP – If the internet is down, report the issue.
🌐 Use a mobile hotspot – Temporarily connect the camera to a hotspot to test.
7. Reset Your Arlo Camera
If all else fails, a factory reset may be necessary.
How to Reset Arlo Camera:
- Locate the reset button (usually inside the camera near the battery).
- Press and hold for 10-15 seconds until the LED blinks amber.
- Re-add the camera to your Arlo system via the app.
8. Check for Environmental Factors
Extreme weather or physical obstructions can interfere with your camera’s performance.
Possible Fixes:
🌧️ Protect from extreme temperatures – Arlo cameras have operating limits (check specs).
📡 Remove obstacles – Ensure no walls or metal objects block the signal.
9. Contact Arlo Support
If your Arlo camera remains offline after trying these steps, contact:
- Arlo Support (Website/Phone)
- Community Forums for additional help
Final Thoughts
An Arlo camera offline issue can usually be resolved by checking Wi-Fi, power, firmware, or performing a reset. Follow this guide step-by-step to restore your camera’s connection quickly.
Quick Recap of Fixes:
✔ Restart camera & router
✔ Check battery/power supply
✔ Update firmware
✔ Verify base station connection
✔ Reset if necessary
For more Arlo troubleshooting tips, explore our home security blog or leave a comment below!
