Is your Arlo base station not connecting to your Wi-Fi or cameras? A malfunctioning base station can disrupt your entire Arlo security system. In this guide, we’ll cover the most effective troubleshooting steps to get your Arlo base station back online quickly.
Why Is My Arlo Base Station Not Connecting?
Before fixing the issue, let’s identify possible causes:
- Weak or unstable Wi-Fi signal
- Power supply issues
- Outdated firmware
- Incorrect sync with cameras
- Router or modem problems
- Server outages (Arlo cloud issues)
Now, let’s dive into the solutions.
How to Fix Arlo Base Station Not Connecting
1. Check Power and Connections
A loose power cable can prevent the base station from turning on.
✅ Ensure the power adapter is securely plugged in.
✅ Try a different power outlet to rule out electrical issues.
✅ Check the LED lights—solid amber or green means it’s powered on.
2. Restart the Base Station
A simple reboot can resolve temporary glitches.
- Unplug the base station for 30 seconds.
- Plug it back in and wait for the LED to stabilize.
- Check the Arlo app to see if it reconnects.
3. Verify Internet Connection
Since the base station relies on Wi-Fi/Ethernet:
- Restart your router and modem (unplug for 30 seconds).
- Use an Ethernet cable for a more stable connection.
- Check other devices to confirm internet is working.
4. Re-Sync the Base Station with Cameras
If cameras aren’t connecting:
- Press the sync button on the base station.
- Within 2 minutes, press the sync button on each camera.
- Wait for the LED to blink blue, indicating a successful sync.
5. Update Firmware
Outdated firmware can cause connectivity issues.
- Open the Arlo app > Settings > Device Info.
- If an update is available, install it.
6. Check for Arlo Server Outages
Sometimes, the issue is on Arlo’s end.
- Visit Arlo Status Page
- Check Downdetector for user reports
If servers are down, wait until Arlo resolves it.
7. Factory Reset the Base Station
If nothing works, perform a factory reset:
- Press and hold the reset button (use a paperclip) for 10 seconds.
- Release when the LED blinks amber.
- Set up the base station again via the Arlo app.
Prevent Future Arlo Base Station Connection Issues
✅ Use a wired Ethernet connection for stability.
✅ Place the base station near the router (if using Wi-Fi).
✅ Keep firmware updated.
✅ Avoid signal interference (microwave, thick walls).
FAQs: Arlo Base Station Not Connecting
Why is my Arlo base station blinking amber?
A blinking amber light usually means connection issues—check Wi-Fi or Ethernet.
How do I know if my Arlo base station is offline?
Check the Arlo app—if the base station appears offline, troubleshoot connectivity.
Does the Arlo base station work without Wi-Fi?
No, it needs either Wi-Fi or Ethernet to function.
Can a power surge damage the base station?
Yes, use a surge protector to prevent damage.
