Introduction
As Arlo cameras grow in popularity, scammers are increasingly targeting users with fake support calls, phishing emails, and fraudulent websites. This guide reveals common Arlo scams, red flags to watch for, and proven ways to protect yourself from tech support fraud.
Top 5 Arlo Support Scams to Avoid
1. Fake “Subscription Expired” Calls
- Scam: Caller claims your “Arlo subscription is expired” and demands payment.
- Red Flags:
- Unsolicited calls from “Arlo Support”
- Requests for credit card over the phone
- Threats of “camera deactivation”
2. Phishing Emails (“Account Suspended”)
- Scam: Email pretending to be from Arlo with a fake login link.
- Red Flags:
- Poor grammar/spelling
- Urgent warnings (e.g., “Your account will be deleted!”)
- Links to non-Arlo websites (e.g., arlo-support[.]net)
3. Fraudulent Tech Support Websites
- Scam: Fake sites ranking for “Arlo customer support” that charge for “help.”
- Red Flags:
- No official Arlo branding
- Requests for remote desktop access
- Upfront fees for “troubleshooting”
4. Social Media Impersonators
- Scam: Fake Arlo support accounts on Facebook/X offering “discounts.”
- Red Flags:
- Unverified profiles
- Requests to message them “for faster service”
- Too-good-to-be-true offers
5. Fake Firmware Update Pop-ups
- Scam: Browser pop-up warning “Your Arlo camera needs an urgent update.”
- Red Flags:
- Appears on non-Arlo websites
- Downloads executable (.exe) files
- Demands admin permissions
How to Verify Real Arlo Support
Official Arlo Support Channels
- Phone: 1-800-ARLO-NEW (1-800-275-6399)
- Email: Only from @arlo.com domains
- Website: Arlo Official Support
- Social Media: Blue-check verified accounts
What Real Arlo Support Will NEVER Do:
- Call you unprompted about “security issues”
- Ask for passwords or credit card numbers via email
- Demand payment via gift cards or cryptocurrency
6 Ways to Protect Yourself From Scams
1. Enable Two-Factor Authentication (2FA)
- Go to Settings > Profile > Two-Factor Authentication
- Choose Text Message or Authenticator App
- Enter verification codes when logging in
2. Recognize Phishing Attempts
- Hover over links to check URLs before clicking
- Never enter credentials on non-Arlo sites
- Look for HTTPS and padlock icons
3. Use Strong, Unique Passwords
- Combine uppercase + numbers + symbols
- Avoid reusing passwords across sites
- Use a password manager (LastPass, 1Password)
4. Update Arlo Devices Regularly
- Outdated firmware = security vulnerabilities
- Enable auto-updates in Arlo app settings
5. Monitor Account Activity
- Check login history in Arlo app
- Review connected devices monthly
- Immediately revoke unknown sessions
6. Report Suspicious Activity
- Forward phishing emails to phishing@arlo.com
- Report fake social media accounts to platforms
- File complaints at FTC.gov
What to Do If You’ve Been Scammed
- Change Arlo password immediately
- Contact your bank if payments were made
- Run antivirus scans if downloads occurred
- Notify Arlo Support at 1-800-ARLO-NEW
- Freeze credit if personal info was shared
FAQs About Arlo Scams
How do I know if an Arlo email is real?
Check:
- Sender address (@arlo.com only)
- No urgent threats (“Act now or lose access!”)
- Links match www.arlo.com
Can scammers access my Arlo cameras?
Only if you:
- Share login details
- Install malware via fake “updates”
- Use weak/reused passwords
Does Arlo call customers about problems?
No! Arlo never initiates outbound support calls unless you request them.
Are third-party Arlo accessories safe?
Stick to Arlo-certified products to avoid compromised devices.
Final Thoughts
Arlo support scams prey on users’ trust—but by verifying contacts, using 2FA, and recognizing phishing tactics, you can stay protected. Always access help through official channels, and never share sensitive data with unsolicited callers.
Need legitimate support? Visit:
Arlo Official Support
