If your Arlo camera is not recording, it can leave your home vulnerable. This guide covers the most common reasons why your Arlo camera fails to record and provides step-by-step solutions to fix the issue.
Why Is My Arlo Camera Not Recording?
Several factors can prevent your Arlo camera from recording, including:
- Subscription or plan issues (expired/misconfigured)
- Weak Wi-Fi signal
- Motion detection settings misconfigured
- Full storage (local or cloud)
- Firmware outdated
- Camera placement problems
Let’s explore each issue and how to resolve it.
1. Check Your Arlo Subscription Plan
Arlo cameras require an active Arlo Secure subscription for cloud recording. If your plan expired or was changed, your camera may stop recording.
How to Fix Subscription Issues:
✅ Log in to your Arlo account → Check Subscription Status.
✅ Renew or upgrade your plan if expired.
✅ Ensure the correct camera is assigned to the plan.
📌 Note: Free plans offer limited recording (e.g., Arlo Basic – 7-day cloud storage for up to 5 cameras).
2. Verify Motion Detection Settings
If motion detection is disabled or too sensitive, your Arlo camera may not record events.
How to Adjust Motion Settings:
- Open the Arlo app → Select your camera → Settings.
- Go to Motion Detection → Adjust sensitivity.
- Enable Activity Zones (if needed) to focus on key areas.
- Test by walking in front of the camera.
3. Check Wi-Fi & Internet Connection
A weak or unstable connection can prevent recordings from saving.
How to Fix Wi-Fi Issues:
✅ Move the camera closer to the router (or use a Wi-Fi extender).
✅ Restart your router & modem.
✅ Check for interference (microwaves, thick walls).
✅ Test with a hotspot to rule out ISP issues.
4. Ensure Storage Isn’t Full
If using local storage (USB/SD card) or cloud storage, check if it’s full.
How to Free Up Storage:
- Cloud Storage: Delete old recordings via the Arlo app.
- Local Storage: Format the USB/SD card (Settings → Storage).
5. Update Arlo Camera Firmware
Outdated firmware can cause recording failures.
How to Update Firmware:
- Open the Arlo app → Settings → Device Info.
- Tap Firmware → Update if available.
- Restart the camera after updating.
6. Restart or Reset Your Arlo Camera
A simple reboot can fix temporary glitches.
Steps to Restart/Reset:
🔹 Restart: Unplug the camera (or remove the battery) for 30 sec.
🔹 Factory Reset: Hold the reset button for 15 sec (re-sync afterward).
7. Check Camera Placement & Power
- Battery Issues: Low battery can disable recording.
- Extreme Weather: Freezing/overheating may affect performance.
- Obstructed View: Objects blocking the lens prevent motion detection.
Fix Placement Issues:
✅ Recharge or replace batteries.
✅ Ensure the camera has a clear view.
✅ Avoid direct sunlight/rain exposure.
8. Test with Manual Recording
If automatic recording fails, try manual recording:
- Open the Arlo app → Select camera → Tap Record.
- If it works, the issue is with motion settings/Wi-Fi.
9. Contact Arlo Support
If the camera still isn’t recording, contact:
- Arlo Support (Phone/Chat)
- Arlo Community Forum
Final Fixes Recap
✔ Check Arlo subscription status
✔ Adjust motion detection settings
✔ Ensure strong Wi-Fi signal
✔ Free up storage (cloud/local)
✔ Update firmware & restart camera
✔ Verify power & placement
